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Our Privacy Policy: How We Protect Your Account

When you open an account with hanabet88, your personal data—from your registration details through every deposit and withdrawal—stays secure under our privacy framework.

Data encrypted at rest and in transitDANA, OVO, GoPay and QRIS payment details isolatedAccount access controlled by two-factor verification
hanabet88 Our Privacy Policy: How We Protect Your Account
REACH OUR TEAM

Privacy Contacts and Access Requests

Email Support Submit privacy questions or data access requests to our support team at [email protected].
In-App Help Open your account on mobile or desktop and navigate to Settings > Account >…
Jakarta Office Hours Call our Jakarta support line Tuesday to Friday, 09:00 to 18:00 Jakarta time, to…
HOW WE OPERATE

Data Handling and Account Security

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction details are stored in a separate encrypted vault, away from your login credentials and game history. Only our payment processor and our reconciliation team can access these records.

Cookie and Device Tracking

We use cookies to remember your login state and device preferences. Your browser cookies store a session token only; your actual account password is never stored locally. You can clear cookies anytime without losing account access.

Account Verification Steps

When you withdraw funds, we verify your identity by sending a one-time code to your registered email or phone. This step protects your account from unauthorized payout attempts and keeps your withdrawal history linked to you only.

Data Retention Timeline

Active account data (your name, email, transaction history) is retained as long as your account exists. After account closure, transaction records are kept for regulatory compliance; depends on local law for the exact retention period.

Third-Party Sharing Rules

We share your data only with payment processors (for DANA, OVO, GoPay, QRIS clearance), our hosting provider (for platform infrastructure), and legal authorities where local law requires. We do not sell or lease your contact information.

Requesting Changes to Your Data

Email [email protected] or use the in-app Privacy & Data tool to request corrections, updates or deletion of your personal information. We'll process requests within 14 days and confirm changes to your registered email.

Privacy Policy FAQs

Yes. Open your account, go to Settings > Account > Privacy & Data, and select 'Download My Data'. We'll email you a complete record—your registration details, all deposits and withdrawals, login history, and game activity—within 5 business days.

Payment information is encrypted immediately upon entry and stored in an isolated, access-controlled database. Your card number or mobile wallet ID is never stored in plain text, and only our payment processor sees it during transaction processing.

No. We share your data only with our payment provider, hosting partner, and when required by law. We never sell your contact information to marketers, advertisers or data brokers. Your email and phone are used only for account operations and support.

After closure, your personal details are removed from active systems within 30 days. Transaction records are retained as required by regulations; depends on local law for the exact period. You can request final data deletion by emailing [email protected].

Two-factor verification (a code sent to your phone or email) ensures only you can log in or authorize withdrawals. This prevents unauthorized access to your account, your stored payment methods, and your transaction history.

Yes. Visit your browser settings to manage or delete hanabet88 cookies anytime. You'll remain logged in during your session; clearing cookies only ends that session. You can still log in fresh on your next visit without any loss of account data.

Contact our support team immediately at [email protected] or call our Jakarta line during office hours. We'll freeze your account, review your login history, reset your password, and investigate any suspicious activity or unauthorized transactions.